Privacy Policy

Coleman Parkes Research Limited (“we”, “us”, “Coleman Parkes”) respects privacy and is committed to protecting personal data that is shared with us. This privacy policy explains how we look after personal data.

This privacy policy applies to our clients with whom we have an established relationship or new clients and have been engaged to provide services to. It also applies to visitors to our website and to respondents who respond to and participate in the surveys or research we undertake.

Topics covered by this policy

1- Important information and who we are

  • Purpose of this privacy policy

  • Controller

  • Contact details

2- Information we collect from you

  • If you fail to provide personal data

3- How is your personal data collected?

  • Direct interactions

  • Automated technologies or interactions

  • Third parties or publicly available sources

4- How we use your personal data

5- Purposes for which we will use your personal data

  • Marketing

  • Third-party marketing

  • Opting out

  • Cookies

  • Change of purpose

6- Disclosures of your personal data

  • External third parties

  • Internal third parties

7- International transfers

8. Data security

9. Data retention

10. Your legal rights

11. Links to other websites

12. Our policy towards children

13. Changes to privacy policy and your duty to inform us of changes

 

1. Important information and who we are

Purpose of this privacy policy

This privacy policy explains how Coleman Parkes collects and processes personal data through use of this website, when a client engages us to provide services and when a respondent participates in our surveys or research.

It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data. This privacy policy supplements the other notices and is not intended to override them.

Please read the following carefully to understand our views and practices regarding personal data and how we will treat it. By using our website, our services and/or participating in our surveys or research, you consent to the collection, use, storage and disclosure of personal information as set out in this policy.

Controller

Coleman Parkes is both a controller and a processor. When it is acting as a data controller, it is responsible for your personal data.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us via our dedicated email address privacy@coleman-parkes.co.uk.

Contact details

Our full details are:

Name of legal entity: Coleman Parkes Research Limited

Postal address: 23 Restharrow Road, Weavering, Maidstone, Kent ME14 5UH

Email address: privacy@coleman-parkes.co.uk

 

2. Information we collect from you

Personal data, or personal information, means any information about an individual from which that person can be identified and includes special categories of data (which may include your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you (whether you are one of our (potential) clients or one of our respondents) which we have grouped together follows:

“Identity Data” includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

“Contact Data” includes billing address, delivery address, email address and telephone numbers.

“Financial Data” includes bank account, payment card details and in relation to respondents, their income, investments, bank accounts, pension and insurance.

“Marketing and Communications Data” includes your preferences in receiving marketing from us and our third parties and your communication preferences.

“Profile Data” includes your username and password, services purchased, your interests, preferences, feedback and survey responses.

“Special Data” includes data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data (where used for ID purposes).

“Technical Data” includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

“Transaction Data” includes details about payments to and from you and other details of services you have purchased from us.

“Usage Data” includes information about how you use our website and services.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

 

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms, completing research surveys or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • enquire/engage our services;

  • subscribe to our services or newsletters;

  • request marketing to be sent to you;

  • participate in our surveys or research; or

  • give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from analytics providers.

  • Identity and Contact Data collected from various data and information providers.

  • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

 

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you or our client or to take steps at your or our client’s request before entering into such a contract.

  • Where it is necessary for our legitimate interests (or those of a third party) in conducting and managing our business to enable us to give the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

  • Where we need to comply with a legal or regulatory obligation and processing your personal data is necessary for compliance with a legal or regulatory obligation that we are subject to.

  • Where we have obtained your consent to use your personal data. We may also ask for your explicit consent to use special categories of your personal data. You have the right to withdraw consent to marketing and/or to participate in our surveys or research at any time by contacting us at privacy@coleman-parkes.co.uk.

 

5. Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or have previously purchased services from us and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Coleman Parkes group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages or to participate in our surveys or research at any time by following the opt-out links on any marketing message sent to you or by contacting us privacy@coleman-parkes.co.uk.

Where you opt out of receiving these marketing messages or participating in our surveys or research, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies, please visit www.aboutcookies.org.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us privacy@coleman-parkes.co.uk.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

6. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out above.

External third parties

You agree that we have the right to share your personal information with the recipients referred to below for the purposes set out in the table in paragraph 5 above (under the heading ‘Purposes for which we will use your personal data’).

Where it is necessary for us to share your personal information:

  • we require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions; and

  • we shall enter or (as the case may be) will enter into a written agreement with the third–party recipient which is consistent with this policy and satisfies the requirements of the applicable data protection legislation.

We will also disclose your personal information to third parties:

  • to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy; or

  • if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request e.g. HM Revenue & Customs.

 

Internal third parties

We may also share your personal data with other companies in the Coleman Parkes group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. This is necessary for our legitimate interests for running our business, to study how clients use our products/services, to develop them, to grow our business and to inform our marketing strategy.

 

7. International transfers

Many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK. For further details, see:

    A guide to international transfers | ICO.

  • Where we use certain service providers, we may use specific contracts approved by the UK Information Commissioner’s Office which give personal data the same protection it has in UK. For further details, see International data transfer agreement and guidance | ICO.

  • Where we use providers based in the US, we may transfer personal data to them under the UK Extension to the EU-US Data Privacy Framework to organisations that are certified under the EU-US Data Privacy Framework and have opted into the UK extension. This ensures that your personal data is protected to a standard that complies with UK GDPR. For further details, see: Data Privacy Framework.

  • We can ensure that appropriate safeguards are in place to ensure an adequate level of protection with respect to the privacy rights of individuals as required by UK GDPR.”

Please contact us privacy@coleman-parkes.co.uk if you want further information on the specific mechanism used by us when transferring your personal data from the UK to the US]

 

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

9. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Personal identifiable information collected in relation to respondents will in most cases, be kept for no longer than twelve months from the expiry of the project, but in some cases it may be necessary to keep it for a maximum of twenty four months, unless we tell you otherwise at the time of participating. Non-identifiable data may be kept for longer.

Where we have to keep basic information about our clients by law (including Contact, Identity, Financial and Transaction Data), we shall retain such personal data for six years after they cease being clients for tax purposes.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

10. Your legal rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • Request correctionof the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processingof your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  • Request restriction of processingof your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

  • Request the transferof your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  • Withdraw consent at any timewhere we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us privacy@coleman-parkes.co.uk.

Right to lodge a complaint with a supervisory authority

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

11. Links to other websites

Our services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which our services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

 

12. Our policy towards children

Our services are not directed to children and we never knowingly invite children under the age of 16 to participate in surveys or research without taking steps to ensure appropriate consent from a responsible adult has been obtained. If a parent or guardian becomes aware that his or her child has provided us with personal data without their consent, please contact us. If we become aware that a child has registered for a service and has provided us with personal data, we will delete such information from our files.

 

13. Changes to privacy policy and your duty to inform us of changes

Any changes we may make to our privacy policy in the future will be posted on this page. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the applicable service. This privacy policy was last updated on [24/10/17].

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.